question paper 2 bhm (ou)

ANSWER ALL THE QUESTIONS

1.(a) Why is Communication important? (b) Explain how to overcome barriers in communication.

or

(c) Write the attributes of oral and written communication. (d) explain what is body language communication.

2. (a)Define group networks (b) what are enter interoersonal skills?

or

(C) define internal communication.

3. (a)write a letter to a five star hotel in Delhi applying for the post of “Front Office Manager”.

or

(b) what is business letter.

4. (a) what is meant by speech? (b) write a paragraph on “Green city clean city”

or

(c) Describe the process of making your “favourite snack”. (d) Describe the process of making “Chocolate Cake”.

5. (a) what is meant by on-the-job communication? (b) write a short notes on 1. Memos

2. Circulars        3. Notices                  4. Minutes

or

(c) Draft a speech.