BHMCT COMMUNICATIVE ENGLISH-1 IMPORTANT QUESTIONS (UNIT1-5)

UNIT 1

PART A

1. Write a brief definition of communication
2. what is intra personal communication?
3. what is interpersonal communication?
4. what is formal communication?
5. what is informal communication?
6. what is Verbal communication?
7. what is Non Verbal communication?
8. What is Oral communication?
9. what is effective communication?
10.  List out 4 s which increase the possibility of effective communication.
11. what is the process of communication?
12. Define medium of communication?
13. What is Empathetic Listening?
14. Why is listening important in Communication?
15. What is need for listening?
16. How do you extract specific information through listening.
17. Name the three types of Media.
18. what is skimming?
19. What is Scanning?
20. What do you understand by skimming through a text?
21. What is press release?

PART – B

1. Explain in detail the process of communication.
2. What are the different communication Mediums? / types of communication
3. what are the principles of communication
4. when does communication fail?/Barriers of communication.
5. what are the different methods of communication?
6. Give in details of 7’cs of communication.
7. Explain briefly Listening Skills.
8. How does listening skills help in taking down the telephone message?
9. What are the types of Listening skills and explain them briefly?
10. How communication is made effective? Explain the rules to make effective.
11.  Write different types of reading with examples.
12. What is Reading Skills? Explain in detail.

UNIT – 2                    PART-A

1. Write about the usage of First Name.
2. Give two examples of polite expressions: 1 Apology 2. Agreement
3. what is Group Communication?
4. Write polite expressions for agreement and disagreement
5. what is face to face conversation?
6. what is a conference?
7. who is a Public Relation Officer?
8. what is Meeting and Greeting?
9. How do you introduce yourself?
10. what is Seminar?

PART – B

1. what is Seminar? Discuss in detail.
2. What is a conference and how is it conducted?
3. Who is a Public Relation Officer? What role do they play in a hotel?
4. Explain the importance and Art of Good Conversation / Explain Art of Good Communication while dealing with Guest complaints and requests.
5. Write in detail type of tenses in English Language with its forms and examples?
6. Write in detail about Group Discussion / Group communication.
7. How do we handle Guest Request and Complaints?

UNIT – 3                                            PART – A

1. Explain Travel Etiquette.
2. What is Dining Etiquette?
3. What is meant by Etiquette and manners?
4. Why is eye contact important?
5. what is grooming?
6. How can you maintain personal hygiene?
7. what is Social Etiquette?
8. What is Body Language?
9. What are lobby manners?
10. What are Elevator Etiquette?
11. What is shopping ethics?
12. Write Business etiquette guidelines?

PART – B

1. Write about 1. Lobby Manners 2. Dining Etiquette
2. Explain how do, Etiquette and manners enrich your personality?
3. Write about a. Elevator Etiquette b. Travel Etiquette

UNIT – 4                                PART – A

1. What is a letter writer’s check list?
2. What do you mean by layout and format in a letter?
3. Write in brief on video resume.
4. What are Business Letters?
5. Describe letters of Complaint
6. What is the layout of a business letter?
7. What are the different types of business letters?
8. Write the importance of Resume writing

Part B

1. Write a letter to the H.R manager, Taj Krishna enquiring about vacancies for a chef and sons-chef.
2.  Write the types and tips for creating impressive resume .
3. Write a letter to your friend asking him to spend a holiday with you.
4. Write the etiquettes of Telephone in detail.
5. Write your resume for applying to a post of Front Office Manager in 5 star hotel.
6. Write an essay on Hospitality Industry.
7. What are the do’s and don’ts to be kept in mind while preparing a resume?
8. How do you get ready for interview and explain what dress code and body language you adopt during interview.

UNIT – 5                                PART – A

1. What is the meaning of Positive Attitude?
2. What do you mean by Self Esteem?
3. What are personality determinants?
4. What is SWOT analysis?

Part B

1. Discuss different ways to create and maintain a Positive Attitude.
2. Explain how one can build self-esteem.
3. Explain the adversities of handling SWOT analysis.