question paper of bhm (ou)

ANSWER ALL QUESTIONS CARRY EQUAL MARKS

1.(A) Hospitality Industry cannot exist without communication skills. Explain with example.

or

(B) In non verbal communication, paralanguage is most akin the verbal communication.

2.(A) How does public relation help in the growth of business in a hotel.

or

(B) what are the rules governing an introduction? How would you introduce two friends of yours? Give an example.

3. (A) Write a letter to the ‘Editor of a newspaper drawing his attention towards beggars menace in your area.

or

(B) Draft a covering letter along with your Resume to a leading 5 star Hotel applying for ‘Sous Chef’

4. (A) Describe the first aid procedures for (i) a burnt patient         (ii) insect bite

or

(B) write a speach giving Vote of Thanks at Silver Jubilee anniversary of your college.

5.(A) What is organizational communication and what are its different channels?

or

(B) What are the different types of meetings? Explain with examples.