UNIT 1
PART A
- Write a brief definition of communication
- what is Non Verbal communication?
- what is intra personal communication?
- what is formal and informal communication?
- what is interpersonal communication?
- what is formal communication?
- what is informal communication?
- what is Verbal communication?
- what is effective communication/
- what is the process of communication?
- Define medium of communication?
PART – B
- Explain in detail the process of communication.
- What are the different communication Mediums? / types of communication
- what are the principles of communication
- when does communication fail?/Barriers of communication.
- what are the different methods of communication?
- Give in details of 7’cs of communication.
UNIT – 2
PART-A
- Write about the usage of First Name.
- Give two examples of polite expressions: 1 Apology 2. Agreement
- what is Group Communication?
- Write polite expressions for agreement and disagreement
- what is face to face conversation?
- what is a conference?
- who is a Public Relation Officer?
- what is Meeting and Greeting?
- How do you introduce yourself?
PART – B
- what is Seminar? Discuss in detail.
- What is a conference and how is it conducted?
- Who is a Public Relation Officer? What role do they play in a hotel?
UNIT – 3
PART – A
- Explain Travel Etiquette.
- What is Dining Etiquette?
- What is meant by Etiquette and manners?
- Why is eye contact important?
- what is grooming?
- How can you maintain personal hygiene?
- what is Social Etiquette?
- What is Body Language?
- What are lobby manners?
- What are Elevator Etiquette?
- What is shopping ethics?
- Write Business etiquette guidelines?
PART – B
- How does Grooming and Personal Hygiene play a role in hospitality industry?
- Explain Art of Good Communication.
- Write about 1. Lobby Manners 2. Dining Etiquette
- Explain how do Etiquette and manners enrich your personality?
- Write about a. Elevator Etiquette b. Travel Etiquette
- What is body language? write in detail important features of body language.
UNIT – 4
PART – A
- What is Empathetic Listening?
- What are interpersonal skills?
- What should one keep in mind while dealing with seniors?
- Why is listening important in Communication?
- What is need for listening?
- How do you extract specific information through listening.
- What should you consider while dealing with suppliers?
- How should you deal with contract workers?
- How can you retain your customers?
- How should you deal with colleagues?
PART – B
- Explain the importance and Art of Intelligent Listening.
- write about dealing with Suppliers, contract workers and owner with interpersonal skills
- What is interpersonal skill? How can interpersonal help to deal with seniors, colleagues and juniors in hotel industry?
- Explain briefly Listening Skills.
- How does listening skills help in taking down the telephone message?
UNIT – 5
PART – A
- What do you understand by skimming through a text?
- Enlist important aspects of a Resume.
- Give two examples of self introduction.
- What is ‘One word Substitution?’
- What is Role Play?
- what is skimming?
- What is Scanning?
- How can you improve your vocabulary?
- How should you introduce yourself?
- Write the steps to resolve the complaints.
- How to ask/ seek permission for any work?
PART – B
- What are the different techniques of Good Reading Skills?
- How do we handle Guest Request and Complaints?
- what is speaking skills? Explain in detail.
- What is Reading Skills? Explain in detail.