unit 2 important question answers

UNIT- 2

1. Write about the usage of First Name.

First name: first name is also  known as forename.  It is the part of a personal name  that was given to a person when he was born 

First name comes before your family name.

Usage of First Name:

It important to know the name of your guest because it’s an indication that you have paid attention to them.  Using a person’s name makes them feel important and validated. A person’s name is the greatest connection to their own identity and individuality. Therefore it is important to take permission before addressing any person with their first name. First name is always used to address colleagues, clients and boss at work.

• Give two examples of polite expressions: 1. Apology 2. Agreement

Examples of polite expressions:

1. Apology 2. Agreement

Apology: An apology is something that you say or write in order to tell someone that you are sorry to hurt or trouble them. It is also an expression of regret for not being able to do something.

Expressions for Apology:

1. I apologize for …
2. I am sorry for ….
3. It’s all my fault…
4. Excuse me for ….

Agreement: Agreement means the act of coming to a mutual understanding between two or more persons. It is a meeting of the minds for a common settlement. Based on the agreement done, the task is accomplished.

Expressions for agreement:

1. I agree with you entirely….
2. I am of the same opinion…
3. That’s exactly what I think…
4. I absolutely agree with you ….

• What is Group Communication?

Group Communication: Groups communication is interaction and exchange of information between people who are a member of a group.

In an hotel /organization, it may be defined as the mode by which the employees and employers, team members communicate with each other. https://a268537575028c0b39e9386d06362371.safeframe.googlesyndication.com/safeframe/1-0-37/html/container.html

• Write polite expressions for agreement and disagreement.

Agreement: Agreement means the act of coming to a mutual understanding between two or more persons. It is a meeting of the minds for a common settlement. Based on the agreement done, the task is accomplished.

Expressions for agreement:

• I agree with you entirely….
• I am of the same opinion…
• That’s exactly what I think…
• I absolutely agree with you ….

Disagreement:  Disagreement is the failure of mutual understanding between the parties. Difference of opinion and refusal of ideas is seen here. There will not be any settlement and thus, task can’t be achieved.

Expressions for disagreement:

1. I don’t agree with you…
2. I’m sorry, but I disagree…
3. I’m afraid, I can’t agree with you..
4. I am of a different opinion because…

• What is face to face Conversation?

MEANING: Face to face communication is an important medium of oral communication. Everyday people exchange their ideas and opinions through Face to face communication whenever they get chance. When one person discusses his views, opinion to another person and exchanges their views in the presence of both then it is called face to face conversation. It also includes the face-to-face discussion on a particular issue.

DEFINITATION: Face-to-face interaction is defined as the mutual influence of individuals’ direct physical presence with his/her body language.^[2] Face-to-face interaction is one of the basic elements of the social system, forming a significant part of individual socialization and experience gaining throughout one’s lifetime.

“when two or more persons talk to each other and see each other physically, it can be termed as face to face Communication. It is one kind of two-way oral communication as both the parties are involved here in conversation.” Business Communication

Study of face-to-face interaction is defined as the process of recording and analyzing the reactive pattern of individuals when they are involved in a face-to-face interaction.

• What is Seminar?

MEANING:

A seminar is a group meeting led by an expert that focuses on a specific topic or discipline, such as business, job searches or a university field such as literature. Seminars typically take place over the course of a few days and involve cooperative discussion, multiple speakers and opportunities to share perspectives and issues related to the topic. Attending a seminar has numerous benefits, including improving communication skills, gaining expert knowledge, networking with others and renewing motivation and confidence.

DEFENATION:

A seminar may be defined as a gathering of people for the purpose of discussing a stated topic. Such gatherings are usually interactive sessions where the participants engage in discussions about the delineated topic. The sessions are usually headed or led by one or two presenters who serve to steer the discussion along the desired path.

 

• What is a conference?

A conference is a gathering of many people who talk about a specific subject or topic. People meet to confer about a theme. All the people who attend have a common interest. 

Conference is conducted to resolve the problem of an organization, to evaluate the progress and improve the organization based on the evaluation, to improve the competitive position, to come up with creative ideas to increase their customers.

• Who is a Public Relation Officer?

Public Relation Officer (PRO)

A public relation officer (PRO) is a person in an organization responsible for public relations activities. A PRO is highly required for an organization for the purpose of building rapport with customers, investors, voters, general public as well as organization employees.

Public relations officers use a wide range of media to build and sustain a good image for a company, organisation or brand through planned publicity campaigns and PR activity.

 

PART  – B

UNIT- 2

1. What is Seminar? Discuss in detail.

WHAT IS A SEMINAR?

 

MEANING:

A seminar is a group meeting led by an expert that focuses on a specific topic or discipline, such as business, job searches or a university field such as literature. Seminars typically take place over the course of a few days and involve cooperative discussion, multiple speakers and opportunities to share perspectives and issues related to the topic. Attending a seminar has numerous benefits, including improving communication skills, gaining expert knowledge, networking with others and renewing motivation and confidence.

DEFENATION:

A seminar may be defined as a gathering of people for the purpose of discussing a stated topic. Such gatherings are usually interactive sessions where the participants engage in discussions about the delineated topic. The sessions are usually headed or led by one or two presenters who serve to steer the discussion along the desired path.

 

PURPOSE OF A SEMINAR

 

A seminar may have several purposes or just one purpose. For instance, a seminar may be for the purpose of education, such as a lecture, where the participants engage in the discussion of an academic subject for the aim of gaining a better insight into the subject. Other forms of educational seminars might be held to impart some skills or knowledge to the participants. Examples of such seminars include personal finance, web marketing, real estate, investing or other types of seminars where the participants gain knowledge or tips about the topic of discussion.

Of course, a seminar can be motivational, in which case the purpose is usually to inspire the attendees to become better people, or to work towards implementing the skills they might have learned from the seminar. For instance, a business seminar with a financial theme could be for the purpose of teaching small business owners how to pitch to investors or to write a solid business plan, and to motivate them to get started right away.

Sometimes, seminars are simply a way for businessmen and women, or other like-minded people, to network and meet other attendees with similar interests. Such seminars provide opportunities for the attendees to make some potentially valuable contacts that can help them move to the next level in their careers or endeavors.

A trade seminar brings a wide cross-section of the community together, such as government officials, businessmen and women and the general public. Such seminars often consist of workshops and the presentation of white papers. They are usually held for the purpose of networking with various vendors and making new connections.

 

PLANNING A SEMINAR

1. The first step towards planning an effective seminar is to determine what the purpose of the seminar will be.
2. Think about the target audience who will participate and what they stand to gain from attending the seminar.
3. Every seminar must have an agenda, so determine what the agenda will be.
4. Set a budget for the seminar and work within this budget, and don’t get too carried away with the selection of venue and other considerations that could potentially cost money.

TYPES OF SEMINARS

Live Seminars

Live seminars are presentations in various areas of practice with actual presenters following a published schedule.  Live seminars provide opportunities for interaction with the faculty members considered experts in the subject area, and time for Q & A is generally built into the seminar schedule.  Live seminars are most often conducted at the Phoenix Convention Center in downtown Phoenix.

Video Replay

A video replay is a scheduled replay of a live presentation.  For each scheduled replay there is a live moderator that is present for part of or the entire seminar to make the replay eligible for interactive CLE credit.

Live Webcast

Live webcasts are presentations in various areas of practice with actual presenters in a live studio setting.  Attendees participate via a web portal on their computer.  These seminars are presented live at the scheduled time, and provide an opportunity through a link to submit questions to the presenter/s.  CLE West webcasts are usually 5-7 hours in length and are a great way to get your CLE credits without having to leave your desk.

Before you participate in a webcast, it is important that you make sure you have the proper software and hardware requirements.

Webinar

Live webinars are presentations in various areas of practice with actual presenters in a live studio setting that are offered online only.  Attendees participate via a web portal on their computer.  These seminars are presented live at the scheduled time, and provide an opportunity through a link to submit questions to the presenter/s.  CLE West webcasts are usually 1-3 hours in length and are a great way to get your CLE credits without having to leave your desk.

Before you participate in a webinar, it is important that you make sure you have the proper software and hardware requirements.

On Demand

On-demand seminars are recorded presentations of live webcasts, webinars, and seminars that you can watch at your leisure.  Resource materials typically accompany these programs.  On-demand seminars do have viewing expiration dates, so be sure to take not of the date of purchase of any on-demand program.  The State Bar of Arizona does grant interactive CLE credit for on-demand programs and Arizona attorneys may earn up to 15 credits per reporting period by viewing on-demand seminars, as defined by the MCLE rules and regulations.

• What is face to face conversation? Discuss its characteristics, advantages and disadvantages.

MEANING: Face to face communication is an important medium of oral communication. Everyday people exchange their ideas and opinions through Face to face communication whenever they get chance. When one person discusses his views, opinion to another person and exchanges their views in the presence of both then it is called face to face conversation. It also includes the face-to-face discussion on a particular issue.

DEFINITATION: Face-to-face interaction is defined as the mutual influence of individuals’ direct physical presence with his/her body language.^[2] Face-to-face interaction is one of the basic elements of the social system, forming a significant part of individual socialization and experience gaining throughout one’s lifetime.

“when two or more persons talk to each other and see each other physically, it can be termed as face to face Communication. It is one kind of two-way oral communication as both the parties are involved here in conversation.” Business Communication

Study of face-to-face interaction is defined as the process of recording and analyzing the reactive pattern of individuals when they are involved in a face-to-face interaction.

CHARACTERISTICS OF FACE TO FACE COMMUNICATION

Face to face communication is an informal oral communication technique. It has some unique characteristics that are not found in other communication methods. The important characteristics of face- to- face conversation are discussed below-

• Straight Communication: The important feature of Face to face communication is that it is very much direct or straight. The parties involved in Face to face communication exchange message directly without using any media. No other communication technique is as direct as it is.
• Informal: Face to face communication is very informal. Under this method the sender and the receiver exchange message freely and openly. No formalities are maintained here.
• Mutual Relation: Face to face communication depends on the mutual relationship between the sender and receiver of the message. Nobody can interfere in such type of communication.
• No Cost Communication: Face to face communication is a no cost communication in nature as it does not require any instrumental arrangements.
• Widely Used: In most of the cases, communication takes place in the form of face to face conversation. Because of its inherent nature, it is widely used in every sphere of life.
• Word of Mouth Effect: Another important characteristic of Face to face communication is that it produces huge word of mouth effect. It helps to spread the negative and positive news about anything of the message.
• No Legal Base: Face to face communication or communication does not have any legal acceptability as it is not written. Face to face communication is almost like invisible communication.
• Spread of Rumor: Face to face communication often helps to spread rumor that may create negative image of the organization.
• Effect of Facial Expression: Another important characteristic of Face to face communication or communication is that here the facial expression of the sender and the receiver has immense effect of the entire communication or conversation process.
• Instant Feedback: An important nature of face to face communication is that it produces instant and quick feedback.

ADVANTAGES OF FACE-TO-FACE CONVERSATION:

1. Responses immediately: When people communicate each other in person, they can get a response immediately without misunderstanding. During the conversation, people can not only hear a response from others, also see how they are feeling; people can guest what will take place next, how the conversation is about, which is very important to have a successful talk.
2. Express of feelings: Using face-to-face communication helps people express their feelings, ideas much better. Instead of using words only when people choose letters, emails or phone for communication, people can use eye contact, verbal language in order to show their opinions. Scientists show that more than seventy percent people use body or verbal language in communicating; thus, it’s very important for people use actions to express views.
3. Suitable for respect: Face-to-face communication enjoys yet another distracts advantage, the message being communicated also gets the assistance of facial expressions and gestures.
4. Suitable for discussion: Face-to-face communication is particularly suitable for discussion, for there is immediate feedback from the listener. Face-to-face communication provides the speaker with a much better opportunity for adjustment. A twist of the lips, a frown on the forehead, a contraction of the facial muscles point out that the message is not welcomed, then changes of tone or sympathetically looking is to be needed. These adjustments are possible only in face-to-face communication.
5. Conversation to learn: We learn a great deal via conversation, including conversations with ourselves. We learn highly valuable life lessons.
6. Conversation to coordinate: Coordinating our action in ways that are mutually beneficial. Anytime we negotiate one favor for another, we use conversation to reach an agreement to transact.
7. Collaborate: Coordination of action assumes relatively clear goals, but many times social interaction involves the negotiation of goals. Conversation is a requisite for agreeing on goals, as well as for agreeing upon and coordinating our actions.

DISADVANTAGES OF FACE-TO-FACE CONVERSATION

The limitations of face-to-face communication are given below:

1. Difficult to practice in a large-sized organization: Face-to-face communication is extremely difficult to practice in large-sized organizations, particularly if their various units or departments are situated at different places.
2. Not effective in large gatherings: It is very difficult to get a message across to large gatherings. Even though the speaker is addressing them face-to-face, the vital personal touch is missing. In the absence of a satisfactory feedback, his speech lapse into a monologue.
3. Ineffective if the listener is not attentive: A limitation which the face-to-face communication shares with oral communication is that its effectiveness is closely linked with the listener’s attentiveness. Since human beings can listen to grasp the message faster than the speed at which they are delivered, they will easily get delivered thus making communication ineffective.