UNIT VISE IMPORTANT QUESTIONS
BHM-21
UNIT-1
1. Write a brief definition of Communication.
2. What is Non Verbal Communication?
3. What is intra personal Communication?
4. What is formal and informal communication?
5. What is interpersonal communication?
6. What is formal communication?
7. What is informal communication?
8. What is verbal communication?
9. What is effective communication?
10. What is the process of communication?
11. Define medium of communication?
PART – B
UNIT- 1
1. Explain in detail the Process of Communication.
2. What are the different Communication Mediums?/ types of communication
3. What are the principles of Communication?
4. When does Communication fail? Or Barriers of communication
5. What are the different methods of communication?
6. Give in details of 7’cs of communication.
UNIT- 2
1. Write about the usage of First Name.
2. Give two examples of polite expressions: 1. Apology 2. Agreement
3. What is Group Communication?
4. Write polite expressions for agreement and disagreement.
5. What is face to face Conversation?
6. What is a conference?
2. Who is a Public Relation Officer?
3. What is Meeting & Greeting?
4. How do you introduce yourself?
PART – B
UNIT- 2
1. What is Seminar? Discuss in detail.
2. What is a conference and how is it conducted?
3. Who is a Public Relation Officer? What role do they play in a hotel?
UNIT- 3
1. Explain Travel Etiquette.
2. What is Dining Etiquette?
3. What is meant by etiquette and manners?
4. Why is eye contact important?
5. What is grooming?
6. How can you maintain personal hygiene?
7. What is social etiquette?
8. What is Body Language?
9. What are lobby manners?
10. What are elevator etiquette?
11. What is shopping ethics?
12. Write Business etiquette guidelines?
PART – B
UNIT- 3
1. How does Grooming and Personal Hygiene play a role in hospitality industry?
2. Explain Art of Good Communication
3. Write about (I) Lobby Manners (II) Dining Etiquette
4. Explain how do etiquettes and manners enrich your personality?
5. write about a. Elevator etiquettes b. travel etiquettes.
6. What is body language? Important features of body language.
UNIT- 4
1. What is Empathetic Listening?
2. What are Interpersonal skills?
3. What should one keep in mind while dealing with seniors?
4. Why is listening important in Communication?
5. What is need for listening?
6. How do you extract specific information through listening?
7. What should you consider while dealing with suppliers?
8. How should you deal with contract workers?
9. How can you retain your customers?
10. How should you deal with colleagues?
PART – B
UNIT- 4
1. Explain the importance and Art of Intelligent Listening.
2. Write about dealing with Suppliers, contract workers and owner with interpersonal skills.
3. What is interpersonal skill? How can interpersonal help to deal with seniors, colleagues and juniors in hotel industry?
4. Explain briefly Listening Skills.
5. How does listening skills help in taking down the telephone message?
UNIT- 5
1. What do you understand by skimming through a text?
2. Enlist important aspects of a Resume.
3. Give two examples of self introduction.
4. What is “One word Substitution?
5. What is Role Play?
6. What is skimming?
7. What is scanning?
8. How can you improve your vocabulary?
9. How should you introduce yourself?
10. Write the steps to resolve the complaints.
11. How to ask/seek permission for any work?
PART – B
UNIT- 5
1. What are the different techniques of Good Reading Skills?
2. How do we handle Guest Request and Complaints?
English Study Material 